Refund policy

Return & Refund Policy

Last updated: May 6, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Be returned within 30 days of delivery
Be in its original condition with all tags attached
Not be altered or modified in any way
Not be worn or used

How to Request a Return

To initiate the return process, please contact our support team at support@lorvino.shop. We will respond to your request within 1–2 business days with instructions on how to proceed.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us at support@lorvino.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you receive an item that is defective or damaged, please contact our support team at support@lorvino.shop within 30 days of delivery, and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying the return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered items.